We believe every automotive manufacturer should be able to see, sense and act on the experiences and desires of every customer, employee, dealer and partner at every touch point that matters, in real-time.
We do this by delivering real value and opportunities to customers, dealers and manufacturers, typically through their CX and leadership teams, by helping them lean into CX improvement opportunities.
Don’t Wait to Download Driving Billions in Automotive Revenue and see how a single U.S. dealership can increase average annual revenue by $151,831 by raising its customer satisfaction score by a single point. For a network with 2000 dealerships, this could mean well over $300 million in incremental revenue each year.
According to GM, a 1 percent increase in customer retention equals $700 million in additional revenue. * Using these numbers from GM, and with strong CX-driven retention practices, if customer retention rose 1 point per year it could add $700 billion in new revenue over a 4-year timeframe.
*The Wall Street Journal article, Sep 19, 2012, “What’s Customer Loyalty Worth? GM Has a Number”