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Something to think about …
A VoC program must have a clear plan for how results will be used or the initiative will miss its mark. At MaritzCX, we encourage actionability both in terms of individual customer remediation and continuous improvement of systemic issues. Closing the loop on dissatisfaction, problems or issues, and/or poor performance is really the reason we all conduct VoC programs in the first place. And guess what… your customers who are giving you feedback expect you to take action based on what they share.
So, are you?
Do you have questions on how best to take action and close the loop?
Join us for Ask the CX Expert as MaritzCX engages a panel of three experts with vast experience in designing and managing many best-in-class, actionable programs. MaritzCX experts Stacy Bolger, Jennifer Passini, and Joseph White are ready for your questions.