Every successful CX programme starts with a flexible CX technology platform and effective CX processes. When these core elements are in place, you’re ready to take the next step, which involves converting your consistent CX measurements into meaningful, targeted actions. To accelerate this process, MaritzCX offers a family of technologies and services designed to make crucial customer information more available to employees, provide them with the tools they need to address customer issues more efficiently, and motivate them to actively contribute to your CX improvement goals.
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MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.