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CX Programs: Your Top 3 Questions

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Over the last 20 years, CX practitioners and program managers have consistently asked MaritzCX’s expert consultant, David Ensing, three questions about their programs.

  1. Why doesn’t customer experience/NPS relate to more loyalty?
  2. How do I set goals for my CX program?
  3. How do I increase survey response rates?

Dave EnsingEnsing, a Ph.D., and a 20+ year market research industry veteran has helped hundreds of Fortune 500 organizations – mostly within the auto industry – develop effective and efficient CX initiatives; and in so doing, has generated an expansive knowledge base of CX questions, answers, and program best practices.

Join Ensing on November 28 for this MaritzCX web cast where he answers the three questions he’s been asked the most during his career and offers up best practices on how CX leaders can enhance their programs.

What you’ll learn from this web cast:

  • Answers to the three most asked questions about CX programs
  • Best practices on how to implement CX program enhancements
  • Strategies for overcoming obstacles

“Most CX practitioners have these questions and it doesn’t really differ from industry to industry,” Ensing said. “Questions are great. The problem comes when these types of questions stop. That’s an indication that those in charge of an organization’s CX effort stop trying to make the program better. That’s an issue.”


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MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

On-Demand Webinar


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