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Customer Experience Maturity Leads to Financial Gain

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You are 3 Times More Likely to Achieve Financial Success with CX Maturity

CX Maturity Leads to Financial Gain gives an in-depth analysis of how we came to the conclusion that creating a mature CX program will lead to increased profits and financial gain. A MaritzCX study of over 4,000 CX professionals found that companies that are at the highest levels of maturity are 3 times more likely to have improved financial results and retention as those in the lower half of the maturity curve.

72% of CX professionals surveyed consider their company’s CX program not very successful—therefore, it is vital to understand how to develop a CX program that is centered on what your customers expect from your organization so you can generate success. More and more companies choose to focus on measuring more aspects of the customer experience—but our research shows that more measuring doesn’t improve the experiences of your customers.

Read more about the study and learn how you can increase your bottom line and create a more customer-centric environment by downloading CX Maturity Leads to Financial Gain.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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