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Bringing Insight to Life: Enhancing CX with Video

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Video may have killed the radio star, but it makes CX programs come alive.

At 12:01AM on August 1, 1981 MTV took to the air waves and forever changed the music industry. Video offered a new perspective and changed how the world experienced music.

Today, video is revolutionizing CX programs by offering a new perspective on how organizations see, hear, and respond to their customers. Join MaritzCX and LivingLens for a closer look at how video is being used to help companies bring the customer story to life, uncover rich data, and ultimately, make better strategic decisions.

The data deluge is growing exponentially as information-driven technology expands into nearly every facet of everyday life. Organizations capable of capturing, deciphering, and acting on this insight are best positioned for future success.

That’s where video within CX delivers.

Carl Wong Thom Martin
Carl Wong
Co-Founder and Chief Executive Officer
LivingLens
Thom Martin
Senior Director of Solutions Consulting
MaritzCX

Join this webinar and you’ll learn:

  • How incorporating video can drive action in your organization through engaging and socializing insights
  • The additional layers of context video responses can add to your CX program, going beyond just what people say
  • Best practice tips for augmenting your CX program with video

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Transamerica
AT&T
rei
citi grey
nissan

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

On-Demand Webinar

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