As an experience management professional, imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or what if you were proactively alerted to a trend showing employees with certain demographics tend to leave your organization at a certain time? How about automatically identifying patterns in data so you can start acting, rather than spending hours on analysis?
When put that way, the idea of AI probably sounds more useful than overwhelming.
AI provides never-before-seen opportunities to proactively predict and mediate experience challenges that often result in churn and loss of business. Join Peter Robertson, Director of Product Management, and Michelle Turner, Senior Director of Innovation and Product Management, as they share how AI can improve your experience initiatives – and how you can start implementing it today.
Attendees will learn:
- What AI is and where it can be used in experience management
- How you can shift from collecting data to driving action using AI tools
- How the MaritzCX platform automatically incorporates AI tools to provide results more efficiently and effectively
- Why and how you should start using AI today