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A Roadmap for Improving the Customer Experience

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Is your customer experience (CX) program floundering? Are you unsure where to start or what to do next? The truth is, all CX programs are not created equal. Measurement alone, one survey in one organization will not get you there. If you’re a financial services CX professional, line of business manager or research analyst you can benefit from this webinar.

With the billions of dollars spent on improving customer experiences, the paramount question is, “how can my organization do better?” In a recent worldwide, CXEvolution study MaritzCX surveyed over 3,300 people regarding their customer experience efforts and programs. We uncovered what CX initiatives these companies were undertaking and, subsequently, gathered opinions on the effectiveness of their programs.

Join this webinar as we share study insights on:

  • The positive impact of a holistic CX program
  • How a maturity model can help define CX next steps
  • Which common core CX principles are key to success
  • What areas of business drive positive improvements
  • The role leadership plays in CX success or failure

Join us to learn more about how you can get better results from your CX efforts, and why Not All CX Programs Are Created Equal.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

MACU
Transamerica
SunTrust
HSBC
citi grey
frost

MaritzCX is the world’s only full-service customer experience company that combines technology, data, and research expertise to make sure the right people in your organization can understand and respond to every customer experience in real time.

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