It supports a complete range of different survey types, including flexible ad-hoc surveys, transaction surveys, relationship surveys, mobile SMS surveys, and more. It also features a complete list of industry-leading survey capabilities, including branching design, version control, scoring, and campaign management. And of course, you can choose to deploy surveys to nearly any channel or device.
Reach Your Customers on any Device
Survey Builder leverages mobile responsive designs, so every survey you create adapts automatically to your customers’ smartphones, tablets, and other devices. That means they can respond to surveys and interact with your business using whatever screen happens to be most accessible and convenient at the time.
Design Surveys that Get Results
Surveys give you the power to reach out to your customers and collect exactly the information you need to improve their experiences. Survey Builder makes survey design an integral part of your data gathering platform, with flexible survey software that features more than 30 question types and works across multiple channels. MaritzCX even offers advanced localization services, so you can reach out to your customers and conduct surveys in their preferred language.
Make Every Survey Relevant and Personal
With a simple drag-and-drop interface and intuitive logic flow visualisations, Survey Builder makes sure everyone in your organisation can design, test, and implement effective question flows and sophisticated decision trees quickly and easily, so you can always collect the precise information you need to make smart, customer-focused decisions. Furthermore, Survey Builder allows you to create and deploy surveys that match your brand’s look and feel across channels and devices.
Make Effective, Targeted Surveys Part of Your Comprehensive CX Programme
Turning customer feedback into business results is about much more than simply creating surveys. With MaritzCX, you can add multi-channel survey insights to a comprehensive family of CX technologies, tools, and quantitative information from different sources—and put all of this crucial information directly into the hands of the front-line managers and employees who impact customer experiences every day.
Frequently Asked Questions
How many different types of surveys can we build and deploy using Survey Builder?
How does Survey Builder compile and display survey results?
With its advanced reporting capabilities, Survey Builder instantly turns raw data into rich, meaningful visualisations—customised to meet the needs of different people in your organisation. Survey Builder also works with the MaritzCX Platform to centralise all your survey results and combine them with other sources of information, so you always get a complete, unified view of your customers that includes results from multiple surveys and channels.
How long does it take to design and build new surveys?
Survey Builder uses an intuitive drag-and-drop interface and pre-defined workflow visualisations to make the process of survey building fast and easy. You also have the option of leveraging our professionally designed survey templates—or creating your own from scratch