One Great Challenge for Retail Auto in the Next Decade ...
Implementing Cultural Change by Focusing on Impacts to Employee Behavior Retail auto, with few exceptions, is addicted to "transaction... Read >
Your success depends on how well you deliver consistently positive, memorable, and personalised experiences for your guests, even in the face of unpredictable volume, high employee turnover, and relentless competition from lower-cost providers. MaritzCX can help—with advanced technology, sophisticated research, and best practice methodologies that allow every member of your staff to understand your customers, treat them as individuals, and create experiences that build loyalty and differentiate your business.
“Not only do we have real-time information on where we can improve or recover the customer experience to create promoters, having a common goal within my team keeps them motivated and highly engaged.”
“I am constantly learning from our customers’ feedback, and I feel empowered to create a personalised experience that makes them want to come back and tell their friends.”
“I help guide our company’s strategy by empowering decision makers with clear customer insight.”
“In a world where products and process can be quickly replicated, our intense focus on the customer experience is what continues to give us a strategic competitive advantage.”
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