Automotive: Expand Your Perspective

Start seeing car ownership through your customers’ eyes.

Winning customers’ trust and earning their long-term brand loyalty means moving beyond familiar industry terms like products, incentives, and sales to understand and honour the complete flow of every customer experience. MaritzCX is ready to help you gain these personalised insights with a single, comprehensive CX programme that combines multiple data sources, sophisticated qualitative and quantitative analyses, and real-time customer feedback that spans every continent, channel, market, and touch point.

Empower Every Member of Your Automotive Team

VP Customer Experience


Dealer Principal

Service Desk

“I empower the C-Suite with clear customer insight to guide the strategic direction of our organization.”

“In a world where products and process can be quickly replicated, our intense focus on the customer experience is what continues to give us a strategic competitive advantage.”

“I know how my dealership is performing and where we can improve today’s customer experience to drive retention and repeat sales.”

“I am constantly learning from my experiences with customers and improving my ability to serve them.”

Complete CX Solutions with an Automotive Twist

CX Strategy Design

Design a best practice customer experience programme that aligns perfectly with your organisation’s strategy and goals.

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Software Platform

Empower every member of your team with comprehensive, award-winning software solutions, including technology tools designed specifically for the auto industry.

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Program Management

Harness the expertise of our CX team to help manage part or all of your local, national, or international CX programmes.

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From the Automotive Experts

Visit our blog, the CX Café, for CX ideas and best practices



See why MaritzCX was named a Leader for Employee Experience Management