Retail Auto: The Case for Change in Commission Plans to...
Car dealers have been stuck in a "transactional model" for far too long, giving less equal priority to the customer experience. And in ... Read >
Winning customers’ trust and earning their long-term brand loyalty means moving beyond familiar industry terms like products, incentives, and sales to understand and honour the complete flow of every customer experience. MaritzCX is ready to help you gain these personalised insights with a single, comprehensive CX programme that combines multiple data sources, sophisticated qualitative and quantitative analyses, and real-time customer feedback that spans every continent, channel, market, and touch point.
“I know how my dealership is performing and where we can improve today’s customer experience to drive retention and repeat sales.”
“I am constantly learning from my experiences with customers and improving my ability to serve them.”
“I empower the C-Suite with clear customer insight to guide the strategic direction of our organization.”
“In a world where products and process can be quickly replicated, our intense focus on the customer experience is what continues to give us a strategic competitive advantage.”
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