A typical engagement includes some combination of Customer Journey Mapping, Organisational CX Assessments, CX Programme Design Workshops, Organisational Blueprinting, Action Planning, Front Line CX Workshops, VoC Programme Assessments, Linking CX to Business Results Studies, and VoC integration.
The Blueprinting process works to measure the impact of good customer experiences on your customers’ attitudes and behaviors. This information allows you to accurately identify the people, policies, procedures, processes, and tools that will make the biggest positive impact on every customer’s journey.