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VOC programmes not meeting business needs

High Wycombe, UK – 17 February 2016

More than half ( 56%) of customer experience professionals think their voice of the customer (VOC) programmes are failing to meet management expectations. Only 42% consider their VOC programmes to be very successful at improving business results according to a CXEvolution Study from MartizCX.

Read the entire article on Research Live.

MaritzCX