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More than half believe their VOC programmes not delivering on expectations

High Wycombe, UK – 17 February 2016

More than half (56 per cent) of customer experience professionals believe VOC programmes are not meeting management expectations. Disappointment in UK CX efforts is rife as research from MaritzCX also finds that fewer than half (42%) believe current VOC programmes improve business results.

Read the entire article on Engage Customer.

MaritzCX