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MaritzCX Wins Temkin Group 2016 Customer Experience Vendor Excellence Award

– MaritzCX platform and research services recognised for helping companies improve CX and achieve business results –

SALT LAKE CITY – April 6, 2016 – MaritzCX, a global customer experience (CX) software and services company, has been named a winner of a 2016 Temkin Group Customer Experience Vendor Excellence Award. Temkin Group, a leading CX research and consulting firm, instituted this award program to recognise the providers of products and services that help organisations improve customer experience outcomes.

MaritzCX offers a unique combination of CX software and services. The SaaS-based MaritzCX Platform enables organisations to increase customer retention, conversion and lifetime value by analysing omni-channel customer information in near real time and making it available to everyone in the organisation. MaritzCX also recently introduced

CXEvolution, the first and most comprehensive framework for assessing, measuring and prescribing specific actions proven to link customer experience maturity with financial outcomes.

“We help our clients connect their CX efforts directly to their business goals. Clients love our combination of software, research services and our ability to assess where they are and where they should go next. This makes their CX program ROI skyrocket,” said Carine Clark, president and CEO of MaritzCX. “We are honored to be recognised for our work with organisations to focus their CX efforts on business outcomes.”

In its fourth year, Temkin Group’s CX Vendor Excellence Award recognises vendors that provide products and services that help companies improve the customer experience they deliver. The nominations are judged based on their capabilities, results, and client case studies. The scoring also includes a survey of their existing clients.

“Congratulations to MaritzCX for winning a 2016 Customer Experience Vendor Excellence Award. We had a very strong group of nominees this year, and MaritzCX stood out for how well it is helping companies improve their customer experience,” said Bruce Temkin, Managing Partner, Temkin Group.

About MaritzCX

MaritzCX® software and services help organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations through its 12-point CXEvolution process. To take the complimentary CX assessment, visit https://www.maritzcx.com/gb/what-we-do/assessment/. For more information about MaritzCX, visit www.maritzcx.com/gb/.

About Temkin Group

Temkin Group is widely recognised as a leading customer experience research and consulting firm. Many of the world’s largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organisations to help accelerate results. The firm’s ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, visit www.temkingroup.com