MaritzCX Technology Platform Named 2017 Trend-Setting Product by KMWorld
High Wycombe, 28th September 2017 — Built with a big data backend to bring fast answers, the MaritzCX technology platform was named a KMWorld 2017 Trend-Setting Product. The annual list of knowledge management trend-setting products recognises technologies that improve business by transforming information into insight and action.
The MaritzCX technology platform data engine captures Voice of the Customer (VoC) input from various customer data channels, such as surveys, social media, customer purchases, CRM systems, etc., and turns it into real-time, actionable information within minutes so employees can respond to delight the customer. The CX platform is used by the world’s largest automotive, B2B, energy & utilities, and financial services companies.
“Today’s customer feedback is more powerful and more fragmented than ever before. A customer’s experience with an organisation is complex to track and manage,” said Mike Sinoway, MaritzCX CEO. “Having swift access to key customer experience insights helps businesses to respond faster, and to leverage their multi-channel data to create higher value in customer relationships.”
In the crowded CX technology space, the MaritzCX Platform has earned the distinction globally as one of the top three CX firms, further supporting its trend-setting status.
“Our 2017 KMWorld Trend-Setting Products result from innovation and imagination, as well as from evolution,” says Sandra Haimila, editor of KMWorld. “The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, the 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight.”
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 21,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
MaritzCX® is known for providing CX technology and expert services for Fortune 100 companies. MaritzCX software and services help organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed programme services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations through its 12-point CXEvolution process. To take the complimentary CX assessment, visit www.maritzcx.co.uk/assessment. For more information about MaritzCX, visit www.maritzcx.co.uk.