MaritzCX Redefines Business of Customer Experience
“The CX industry is growing at a staggering rate,” said Steve Maritz, chairman of MHI and the largest investor in MaritzCX. “People can interact with companies in a matter of seconds. One bad experience can influence millions of people and cost millions of dollars. Our clients are asking for more help to keep up and get ahead. As the pace of business steadily increases, we have to turn customer experience programs into operational business processes that run in real time.” Read more.