MaritzCX Receives 2015 CUSTOMER Experience Excellence Award
Salt Lake City – 21 December 2015 – MaritzCX™ today announced that it has received the TMC 2015 CUSTOMER Experience Excellence Award from TMC, a global, integrated media company. Presented by TMC’s CUSTOMER Magazine, this award recognizes the most innovative customer experience (CX) technology solutions. Winners represent organisations that are leading the way the advancement of delivering exceptional customer experiences.
Businesses receive crucial customer feedback through a multitude of channels, from internal operational data and CRM systems to enterprise surveys and social media. The MaritzCX Platform makes it easy to capture, collect, integrate, and normalise data from every customer channel—and make it directly available to the people that can act on it to improve the customer experience. By helping organisations see, sense, and act on the experiences and desires of every customer, the MaritzCX platform enables them to increase retention, conversion, and lifetime value.
“MaritzCX has adopted a mission to help companies see faster, sense earlier and act more personally throughout the operations of their business,” said Carine Clark, president and CEO of MaritzCX. “We have made significant investments in technology and the efficient application of that technology to enable this goal. We are pleased to be recognised for our focus on technology innovation.”
CX software is one of four key elements that help MaritzCX deliver the world’s broadest end-to-end CX software platform and services business. Other elements include data and research science, deep vertical market expertise, and managed program services.