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MaritzCX Names 2018 CX Elite

Enterprise companies across the globe honored at the annual CXFusion conference

London— 26th April 2018 — Recognising expansions, transformations and business/revenue returns from customer experience (CX), MaritzCX celebrated CX excellence during its second annual award ceremony, CX Elite.

The award programme evaluates ROI and other success metrics within five CX categories. MaritzCX’s platform and services are designed for large and very large enterprises (VLE) defined as >$1B in annual revenue. Because of the CX platform’s versatility, mid-sized companies additionally rely on its capabilities. This year, 27 companies spanning the globe were recognised for excellence in:

CX Programme ROI/Business Performance Improvement recognising CX programmes that included improvements encompassing enabling better decision making, reducing costs and improving response rates. Honorees include:

  • Blue Shield of California
  • British Airways
  • Hyundai Auto Canada
  • Nissan North America

Implementing or Evolving a Regional or Global CX Programme including either launching a new programme, streamlining or strengthening an existing programme. Honorees include:

  • BNY Mellon
  • Canon U.S.A., Inc.
  • Dräger
  • General Motors
  • VMware
  • Xcel Energy

Transforming an Organisation by creating new approaches to amplify a CX programme, for significant operational innovations that significantly contributed to bottom line savings or increased employee engagement. Honorees include:

  • Arbitration Forums, Inc.
  • Indiana Farmers Insurance
  • Reliant
  • Royal Bank of Scotland
  • TELUS
  • U.S. Cellular
  • Washington Trust Bank

Adopting A Customer-Centric Culture that improved customer satisfaction scores, hiring practices or CX recognition programmes. Honorees include:

  • Ameren Illinois
  • C.H. Robinson
  • Spark New Zealand
  • United Health Group
  • WSECU

Other CX Programme Initiatives that contributed to meeting business goals, guiding decisions or determining better action plans. Honorees include:

  • Concordia Plan Services
  • Dell Technologies
  • Genworth Mortgage Insurance Corporation
  • SunTrust Bank
  • Zions Bancorporation

The CX Elite award ceremony is a highlight of the MaritzCX Annual CXFusion conference where hundreds of CX professionals, business leaders and industry analysts come together for the latest news of MaritzCX’s technology updates, new research findings, and to share CX best practices.

About MaritzCX

MaritzCX is customer experience (CX) management for big business. High-value CX programmes are critical for every organisation. We combine CX software, data and research science, deep vertical market expertise, and managed programme services to help accelerate client success. CX programmes that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI CX. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Telecom, Retail, B2B, Energy and Utilities industries.

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