MaritzCX Customer Experience Technology Named in Three Industry Reports
High Wycombe, 16th August 2017 – The MaritzCX® technology platform and research services are included in three of the world’s most prestigious organisations’ reports.
A Representative Vendor in the September 2016 Gartner Market Guide for Voice-of–the-Customer Solutions. MaritzCX has 400 enterprise customers; the most using cross-domain capabilities.
From The Forrester Wave™: Customer Feedback Management Platforms Q2, 2017 report, MaritzCX received among the highest scores in the technology, client understanding, client experience and success criteria. MaritzCX reference clients “praised the perceived reliability, performance, flexibility, and usability of the platform, and appreciate the sense of partnership the vendor provides.”
The highest ranked Technology and Research Firm in The American Marketing Association’s (AMA) annual Gold Report. MaritzCX was listed as number 12 of 50 firms, up two spots from its position in 2016.
“We feel these reports are critically important because they provide a rigorous and unbiased evaluation of our customer experience technology and market research,” said Stephan Thun, CEO International, MaritzCX. “It is showing a value shift where having a tight integration between research and CX technology warrants greater strength, validity and benefit for the industry as a whole and individual businesses.”
MaritzCX specialises in scoping, building, implementing and evaluating comprehensive and scalable CX programs for industries spanning automotive, B2B, energy & utilities, healthcare & insurance, financial services, retail, travel & hospitality and many more for customers across the globe. In addition to its technology platform, its research services include custom-designed surveys, traditional research studies, mystery shopping, advanced analytics, journey mapping, and consulting.
The AMA Gold Report 2017 Top 50 Market Research Firms is available online, The Forrester Wave and Gartner Market Guide for Voice-of-the-Customer Solutions are available through the analyst firms.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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