MaritzCX appoints Chief Customer Officer in EMEA
Hamburg, 13 February 2018
Oliver Kipp has been appointed Chief Customer Officer (CCO) at MaritzCX, the leading provider of customer experience (CX) software and services solutions.
Oliver Kipp will focus on helping MaritzCX key clients maximize value and create measurable results from the MaritzCX solutions. Bringing program management, technology, consultancy and research science together for a large client base of leading companies from the automotive, financial services, logistics, airline, pharmaceutical, media and industrial sector, Kipp is responsible for delivering an outstanding customer experience to MaritzCX’s clients.
Stephan Thun, CEO International at MaritzCX stated: “As we measure our success by the success that our client’s get from our solutions, his broad industry expertise and management consultant background coupled with the experience from other leadership positions within MaritzCX including his most recent role as COO Europe make him a perfect fit for this significant new board level position.”
Commenting on his move, Oliver Kipp added: “As a leader of CX software and services, we live what we preach by continuously strengthening our client’s ability to effectively handle customer issues and by delivering insights to improve business processes. My teams will leverage best practices from across industries to benefit our clients to become more customer centric and stay ahead in today’s competitive market place.”
MaritzCX® is the leading provider of CX technology and expert services for Fortune 100 companies. MaritzCX software and services help organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed programme services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations utilizing a staged CXEvolution process (to take the complimentary CX assessment, visit www.maritzcx.co.uk/assessment). For more information about MaritzCX, visit www.maritzcx.co.uk.