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MaritzCX and Protiviti Align to Increase CX Programme Success Rates

MaritzCX and Protiviti Align to Increase CX Programme Success Rates

New Alliance Creates End-to-End Solution of Research, Technology and Management Consulting

High Wycombe, 11th July 2017 – Seventy-two percent of customer service professionals say their programmes are not very successful. To increase success rates, drive Customer Experience (CX) change and improve business performance across the entire organisation, MaritzCX®, a CX software and expert services firm, and Protiviti®, a global business consulting firm, have aligned to provide companies with a coordinated solution of research, technology and management consulting for the CX space.

“We set out to uncover the cause of why so many businesses, regardless of industry or size, had CX programmes that were under delivering,” said Mike Sinoway, president and CEO of MaritzCX. “We’ve found that there are three critical elements that drive high-value CX – research, technology and consulting. We also quickly found it is rare for all three of these elements to be found in most CX programmes. So, together with Protiviti, we created an integrated solution for companies to get it.”

The result is MaritzCX’s research capability and technology platform to uncover CX insights combined with Protiviti’s global management consulting expertise to execute on these insights throughout every department of the company.

The solution addresses the spectrum of customer, information and insights, process, structure, people and culture throughout the organisation.

“The significance of this announcement for the CX industry is unprecedented,” said Randall Coxworth, Managing Director, Business Performance Improvement Global Leader, Protiviti. “We recognised early that many businesses and organizations struggle when it comes to implementing their CX programmes and the key process and performance improvement initiatives. This alliance delivers comprehensive business insights and provides tactical and implementable solutions tailored to a clients’ environment and culture, which directly impact their CX success and business performance.”

MaritzCX is known for providing CX technology and expert services for Fortune 100 companies. Protiviti is trusted by Fortune 1000 and Fortune 500 companies to identify business and process issues, guide change and improve performance.

About MaritzCX
MaritzCX software and services help organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed programme services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations through its 12-point CXEvolution process. To take the complimentary CX assessment, visit www.maritzcx.com/gb/what-we-do/assessment/. For more information about MaritzCX, visit www.maritzcx.com/gb/.

About Protiviti Inc.
Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independently owned Member Firms provide consulting solutions in finance, technology, operations, data, analytics, governance, risk and internal audit to our clients through our network of more than 70 offices in over 20 countries.
We have served more than 60 percent of Fortune 1000® and 35 percent of Fortune Global 500® companies. We also work with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index. For more information visit www.protiviti.com/cx.

Media Contact:
Diana Tyszkiewicz diana.tyszkiewicz@maritzcx.com +49 40 369 833 21

MaritzCX