How to develop empathy in your customer service staff
Empathy is one of the 54 Emotional Intelligence (EQ) competencies, but it is one that has attracted particular interest of late.
In part, this is because there is a concern that empathy in society is in decline. There is even a generational element to this, with some suggesting that a generation is being raised that is oblivious to the feelings of others.
But there is also a growing appreciation for the importance of empathy at a business level.
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