2015 Preview: What will success look like?
5 January 2015
From research agency practices and ambitions to global considerations, Research-Live’s panel dared to stick their necks out and describe success in 2015. Nigel Cover, VP of Business Services Europe at MaritzCX, said, “Success follows great customer experiences. Businesses that acknowledge that research, while an important aspect, is only one part of the journey to better customer experiences; speed, local action and customer resolution are all connected.” Read more at Research-Live.