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When It Comes to Your CX Programme, Are You Planting an Annual or a Perennial?

IS YOUR CX MANAGEMENT PROGRAMME BUILT FOR LONG-TERM SUCCESS?

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Building a Customer Experience (CX) programme to be perennially successful requires strong organisational support and a laser focus on actions that lead to improved business outcomes. Today, CX is the competitive battleground. Is your company prepared to compete?

In this informative webinar, you’ll learn:

  • The steps needed to build a perennial CX programme
  • How companies focused on building mature CX programmes are reaping financial gains
  • The primary objectives and challenges of a CX Practitioner
  • How predictive modeling increases the value of your customer data
  • Why customer outcomes drive business outcomes

michael-allensonWatch it now and walk away with immediate best practices to help you build your CX programme for long-term success. Learn from Michael Allenson, Principal CX Transformation Consultant at MaritzCX, how to continually refresh your CX programme and take it from an annual to a perennial programme.

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