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CXFusion 2016: The Untapped Opportunity for CX

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CXFusion 2016: Adam Edmunds

Customers’ expectations and interactions with businesses are evolving, so customer experience programmes need to evolve too. Adam discusses new strategies and technologies that provide a tremendous opportunity for practitioners to capitalise on the new frontier of customer experience. Adam explores the new innovative opportunities and how you can capture and use them.

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Watch Adam Edmunds deliver his keynote for CXFusion 2016: The Untapped Opportunity for CX

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