It is difficult for businesses to focus on actions and results based on their customers’ feedback without a capable customer experience (CX) technology to help collect, measure, analyse, and drive action quickly on customer data. The MaritzCX Platform is based on big data technologies analyses customer data from different sources and delivers immediate insights and solutions for CX programmes of all sizes.
This brief demo will demonstrate how your company, executives, managers, frontline employees, and customers can benefit from the implementation of a powerful customer experience software.
The features of the MaritzCX Platform that will be highlighted include:
- Survey creation and management – data collection and feedback from different channels powered by a big data platform for quality interactions
- Dashboards advanced business reporting – integrate, intuitively explore, and display the most relevant CX intelligence and information in one place
- Spotlight® data mining software – identify key customer segments and uncover insightful patterns in survey and operational data in just a few seconds
- Text Analytics – integrate, multi-language text analytics, and identify key issues and triggers to make meaningful change by collecting free-form verbatim customer comments from virtually any source, and automatically extract the most important information
- Case management and reporting – automate CX workflows and customer care via a closed-loop system that includes flexible reporting capabilities to easily monitor issues and resolutions
Today’s customer experience (CX) is complex. That’s why you need a multi-faceted CX software and services partner and platform that can help you today, and will grow with your CX requirements. Let us help you better serve your customers by learning more about the MaritzCX Platform.