MaritzCX allows companies to focus on a customer’s journey regardless of how often they fly, shop, engage or contract with you. Your least regular customer could be the most valuable in terms of revenue and as a Net Promoter of your business.
MaritzCX puts you one step ahead of the competition:
- Analyse customers’ behavior and propensity to act and convert actionable insights
- Spotlight patterns and trends to support promotional initiatives and product development
- Identify the Net Promoters for your business and customer advocacy
- Turn detractors into loyal customers by identifying issues that need immediate attention and efficient resolution
- Make smart decisions about customers’ experience of the touch-points within your business
Or as we like to say……..Retain, Grow, Repeat. For a Lifetime