Customer Experience (CX) professionals and business leaders who rely on direct customer data, are faced with a significant challenge: survey fatigue.
PredictionCX, powered by PurePredictive™ is a new solution from MaritzCX that delivers on this precise promise. It allows you to extend and append response data to your customers as a whole, using attributes you already know about them.
With PredictionCX, organisations with declining survey response rates and a desire to predict and address individual customers in need of remediation, can significantly boost CX programme ROI.
Equally important, they can give voice to the silent majority and predict, act, and recover in ways never before possible.