Paychex, Inc. is a leading provider of integrated human capital management solutions for payroll, HR, retirement and insurance services. By combining mobile, innovative software-as-a-service technology with dedicated personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 40 years of industry expertise, Paychex pays one out of every 15 American private sector employees.
Read in our case study how Paychex implemented a seamless Customer Experience.
“When you are running a company with nearly $3 billion in revenue, it is important to be aligned with your customers, to know what they are thinking and doing, and CX dashboards help us do that.”
John Taylor, National Director of Shared Services, Paychex