MaritzCX Spotlight allows CX and VoC professionals to pattern high value opportunities as well as removing loyalty erosion. MCX Spotlight will allow you to discover how to deliver stronger results and accelerate customer retention, advocacy and growth.
Use MaritzCX Spotlight to:
- Drive Loyalty – Identify customers at risk and reduce churn
- Drive Growth – Identify active Net Promoters for your business and drive advocacy
- Drive Share of Wallet and Lifetime Value – Target early-adopters for new products and services and identify every upsell opportunity
- And much, much more
MaritzCX – CX Is Our Business
MaritzCX believes you should be able to see, sense and act on the experiences and desires of every customer, at every touch-point, as it happens.
We can increase customer retention, conversion and lifetime value by ingraining CX intelligence and action systems into the DNA of your business operations.