MaritzCX Spotlight® allows CX and VoC professionals to pattern high value opportunities as well as removing loyalty erosion. MCX Spotlight® will allow you to discover how to deliver stronger results and accelerate customer retention, advocacy and growth.
Use MaritzCX Spotlight® to:
- Drive Loyalty – Identify customers at risk and reduce churn
- Drive Growth – Identify active Net Promoters for your business and drive advocacy
- Drive Share of Wallet and Lifetime Value – Target early-adopters for new products and services and identify every upsell opportunity
- And much, much more
MaritzCX – CX Is Our Business
MaritzCX believes you should be able to see, sense and act on the experiences and desires of every customer, at every touch-point, as it happens.
We can increase customer retention, conversion and lifetime value by ingraining CX intelligence and action systems into the DNA of your business operations.