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MaritzCX Text Analytics

TURN UNSTRUCTURED CUSTOMER STORIES INTO INDISPENSIBLE BUSINESS INSIGHTS

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Your customers tell thousands of stories about your products and brand every day in dozens of traditional, online, and social media environments. These free-form conversations contain a wealth of invaluable CX information, but they are also inherently messy and notoriously difficult to organise and structure for insight. MaritzCX solves these unstructured data challenges by providing the methodologies, technologies, and expertise you need to capture unstructured data from any source, automatically categorise and organise it based on the unique needs of your business, combine it with other CX metrics, and ultimately transform it into business insights everyone can use — from dedicated analysts to front-line employees.

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Text analytics means deeper insights for everyone in your organisation.

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