Getting Voice of the Customer (VoC) insights into the hands of the right people in your organisation can be a game-changer in driving positive customer experiences.
It is important to understand that there are now multiple ways to add the voice of customer and their feedback to your VoC programme. Customers are using more communication channels than ever before and we want to provide you with the tools to listen to your customers where they are interacting with your business. MaritzCX and Survox are seeing the benefi t of phone-based customer interviews to collect customer experience feedback into your CX platform. This ensures that you hear, directly from the customer, in an immediate manner by whatever channel they choose to engage with you—phone, email or other.