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MaritzCX Case Management

POWERFULLY ACCESSIBLE CX FOLLOW-THROUGH FOR FRONTLINE IMPACT

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With MaritzCX case management closing the loop with customers is an essential practice of a well-functioning, effective customer experience (CX) programme. However, trying to manage the process with spreadsheets or software that isn’t purpose-built for CX programmes too often means time-sensitive opportunities to engage with customers are missed, case workers aren’t consistently reminded when customers require follow up, and critical feedback for driving organisation-wide improvements is lost.

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MaritzCX Case Management is your control system of customer experience action.

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