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Interactive Voice Response (IVR) for modern CX

A UNIQUE ROLE IN OMNI-CHANNEL DATA COLLECTION

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Capture feedback more easily, engage customers better and improve the customer experience with modern, omni-channel IVR solutions. Interactive Voice Response (IVR) is a critical component of today’s customer experience programmes. It offers a unique role in omni-channel data collection by providing the highest participation rates, easy survey access for the mobile consumer market, event driven outbound or in-bound survey delivery, and the unique ability to capture both closed and open-ended qualitative voice of the customer data.

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