CXFusion 2016: Kyle Hutchins, Director, Customer Experience, West Monoroe Partners
Kyle is the director of Customer Experience at West Monroe Partners and believes a well-executed customer experience strategy is paramount to market differentiation, ultimately leading to higher customer loyalty and profitability. He has spent 15 years advising clients in both a management consulting, and digital agency capacity — applying a strong blend of business and technology acumen to deliver innovative business solutions that create advantage through superior customer experience.
In Fist Bump vs. Hand Shake — Tactics to Deliver CX Promise in Your Operations, Hutchins teaches what a social ritual can teach us about customer experience. He also teaches how leading companies are opening up operations, preferring contrarian views to hygienic ones, provoking change, and not letting go.