Join MaritzCX (formerly Allegiance) a leader in healthcare patient experience solutions and their special guest, Robert Wood Johnson-Hamilton Medical Center for a webinar conversation describing how their collaboration has created a unique and sustainable competitive advantage within their marketplace.
Learn about the top 5 things a healthcare provider must do in 2015 in order to ensure competitive advantages by creating a deeper connection with patients and their families. Together we will go well beyond HCAHPS survey and how to leverage patient feedback and insights in order for you to create a Center for Innovation. Explore how RWJH, through its partnership with MaritzCX, has successfully brought immediate, actionable results directly to the front lines of their healthcare workers. Learn how they have been able to measure the linkage between patient effort and satisfaction and how that is positively contributing to the growth and financial returns of their business. Plus, get a sneak peek at the next generation of technology built for Big Data predictive analytics to empower your healthcare organisation and driver greater patient satisfaction, loyalty and advocacy.