CXFusion 2016: Carine Clark
Carine discusses the what trends are happening in the industry, how CX leaders are actually doing and how MaritzCX has progressed over the past year. Many CX practitioners want their programs to optimise the customer and employee experience at every stage of the journey. Yet, even the best programmes struggle to fully achieve this promise. Carine presents key principles and trends that make the of delivering a first-rate customer experience a reality.