Drive the Best CX Action – Get the Best CX Results.
Assess where your company lands in terms of CX success and receive an actionable, data-driven roadmap that focuses on the direct financial impact of your CX initiatives and investments.
Maturity models and diagnostic assessments are readily available to Customer Experience (CX) practitioners; however, after continuous research, MaritzCX found that these models only get businesses so far. Organisations continue to find themselves falling into common CX traps: no financial business justification, little connection to tangible business results, limited recipient groups, and slow execution. While almost 70% of CX practitioners say their company is recognised as a leader in customer service, 42% say their Voice of the Customer programme is not very successful in improving business results (CXEvolution, MaritzCX 2018).
The market needs CX firms to take their methodology to the next level, offering more agility and flexibility, hence MaritzCX’s revolution on the market’s current “maturity model” framework.
Integrate CXEvolution’s Framework Into Your Business Model and download your PDF.