MaritzCX allows B2B Industrial Firms to focus on a customer’s service experience regardless of SLA performance. Understand the true value of every contract to increase advocacy and cross- and up-sell opportunities.
MaritzCX puts you one step ahead of the competition:
- Increase service and support relevancy through federated sentiment and SLA analysis
- Protect SLAs with experience driven case management
- CX analysis will help drive growth in service and maintenance contract revenues
- Improve product lifecycle management with insight and propensity trending
- MaritzCX analytics helps inform new product introduction, innovation in service and up-sell using CX metrics and disciplines
Read how MaritzCX integrates CX with service performance and perception to help B2B organisations retain and grow valuable service agreements and contracts.