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MaritzCX – Advancing CX Strategies in B2B Industrial Firms

SECURE REVENUE FROM SERVICE AND MAINTENANCE CONTRACTS WITH GREAT CUSTOMER EXPERIENCE

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MaritzCX allows B2B Industrial Firms to focus on a customer’s service experience regardless of SLA performance. Understand the true value of every contract to increase advocacy and cross- and up-sell opportunities.

 

MaritzCX puts you one step ahead of the competition:

 

  • Increase service and support relevancy through federated sentiment and SLA analysis
  • Protect SLAs with experience driven case management
  • CX analysis will help drive growth in service and maintenance contract revenues
  • Improve product lifecycle management with insight and propensity trending
  • MaritzCX analytics helps inform new product introduction, innovation in service and up-sell using CX metrics and disciplines

Read how MaritzCX integrates CX with service performance and perception to help B2B organisations retain and grow valuable service agreements and contracts.

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