Your goal is to create great customer experiences that grow revenue. Learn how to get there faster with CX Index™ surveys that ask the right questions.
The CX Index™, from world-renowned research and advisory firm Forrester, is the most complete and powerful CX metric in the market. The MaritzCX platform now offers 18 CX Index survey templates across all major industries.
In this actionable webinar, you’ll learn:
- How to design and implement surveys that capture key moments of truth
- What the CX Index score says about customer loyalty
- How to turn customer feedback into competitive advantage
- Where to improve customer experiences
- How to prioritise CX improvements for revenue growth
About Our Presenters
Roxana leads Forrester’s Customer Experience Index (CX Index™) product team. She co-created the CX Index and designed it to deliver actionable understanding of CX quality. The CX Index also provides competitive benchmark data and the ability to model which improvements will have the biggest impact on revenue.
As Director of Business Development and Partnerships at MaritzCX, Chris brings over 20 years of technical sales and business development experience. Chris’ main focus is building a cohesive partner strategy and executing on a partner ecosystem plan.