Consumers are spending more time than ever before on mobile devices such as smartphones and tablets which offers organisations the opportunity to add SMS into their research channel mix. A mobile survey approach to customer experience insights enables organisations to obtain high response rates of up to 20-32%, in the shortest times possible due to the respondents receiving the survey in their channel of choice – the mobile.
Leverage from our experience and learn in our webinar “A Practical Guide to Mobile Surveys”:
- How to achieve higher response rates
- Why mobile surveys make the difference in real CX measurement
- How to design effective surveys for mobile use and how to efficiently deliver them
- How to easily avoid the pitfalls of in-country legislation
- How to gain greater CX insights and actionable analytics
- How to leverage customer advocacy within marketing programmes.
MaritzCX and OnePoint Global partner together to provide to market, fully optimised mobile surveys. This approach to Mobile CX, supports clients’ need to survey respondents in their channel of choice, the mobile- driving loyalty, retention and growth.
Our partnership with OnePoint Global provides to market, fully optimised mobile surveys that enable you to measure customer sentiment and act upon emerging issues and business trends.
Our experience combines over 40 years of Market Research expertise with a leading SaaS CX platform. OnePoint Global is the market leader in enterprise scale Mobile and Online CX Survey Solutions. Their SMS services and ‘always-on’ industry leading gateway, ensure global delivery of surveys in any language, to any handset, in any country – anytime, anywhere. Together, MaritzCX and OnePoint Global can boost CX survey response rates to 32%.