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Resource Library

Resource Library
Content Type
  • Article
  • Case Study
  • eBook
  • Guide
  • Infographic
  • Research Report
  • Video
  • Webinar
  • Whitepaper
Topic
  • Automotive
  • B2B
  • Customer Experience (CX)
  • Customer Support
  • Employee Voice/HR
  • Energy & Utilities
  • Financial Services
  • Healthcare
  • Industrial
  • Partners
  • Retail
  • Tech
  • Telecom
  • Travel & Hospitality
Nissan Testimonial Video
Aegon Testimonial Video
Listen to the Voice of our Customers
7 Tips to Deliver Efficient Customer Experience Management
Coping with the challenge of open banking
151,000 Reasons Why Customer Experience and Dealership Loyalty Matter
Aegon – Closing the feedback loop with real time NPS measures
A Beginner’s Guide to Launching a Customer Experience (CX) Program
Action Planning: Turning Individual Feedback into Organisational Change
Ask the Questions That Drive Incremental Revenue Growth
5 Top Tips to Deliver Legendary CX
Using SMS for Mobile CX
A Practical Guide to Mobile Surveys
Capitalising on Voice of Customer
Best Practices for Designing and Implementing a VoC Closed-Loop System
Cracking the Social Nut with your CX Programme
Customer Experience Is Your Business
Customer Experience Maturity Leads to Financial Gain
Fully Automated Customer Experience Solution Supporting the Transformation into a Customer-Centric Firm
CXEvolution Infographic
CXEvolution Investigate & Measure Maturity Stage
CXEvolution Overview Brochure
CXEvolution Respond Maturity Stage
CXEvolution Standardise & Solve Maturity Stage
CXFusion 2016: Delighting Without Asking: Anticipating Customer Needs through Human-Centered CX Design
CXFusion 2016: Delivering the Promise of Customer Experience
Insure against bad Customer Experience
CXFusion 2016: Fist Bump vs. Hand Shake—Tactics to Deliver CX Promise in Your Operations
CXFusion 2016: The Untapped Opportunity for CX
Forrester
Demo: The World’s Best Customer Experience Technology Platform
CX Workout
Do We Really Need to Delight Our Patients or Just Cure Them?
Culture Next
11 Easy Ways to Improve Your Survey Response Rates
Achievement Awards Group
Engagement eBook (Allegiance)
Oracle Integration
Five Steps to Uncovering the Real Customer Experience Journey
Marketo Integration
From Purpose to People to Performance to Profits
Getting Real Business Value from Customer Journey Mapping
Tableau Integration
Guarding Against Survey Manipulation
How an Energy Company Became Fanatical About CX
How Text Analytics Changes Everything
How to Engage Your Frontline Employees in Your Customer Experience (CX) Programme
ActionCX
How to Evolve Your CX Maturity, and Reap the Rewards
Big Data – The Case for Customer Experience
The Inside Track on the Latest Customer Experience Research from Forrester
Integration Capabilities
Journey Mapping
CX AT ITS BEST
Key to Selecting the Right CX Platform
Making the Case for Improving Customer Experience
The MaritzCX Brochure
The MaritzCX Solution
Why MaritzCX For your Aviation CX Programme
MaritzCX Text Analytics
Dräger Transforms Customer Experience so Loyalty Increases Revenue
MaritzCX Case Management
Advancing CX Strategies in B2B Industrial Firms
Adobe Integration
Optimise Your Dashboard Designs to Drive Action
Customer Loyalty in UK Banking
Patagonia: From Transactional Surveys to a Multi-touch Omnichannel Program
Paychex Case Study
CX First Step Consultation
The Positive Economics of Customer Engagement
The Power of Social to Improve Customer Experience Outcomes
PredictionCX
Putting the Voice of the Customer to Work
Putting Your Customers in the Driver’s Seat
Financial Institutions Need to Change Their CX Strategies Now
Lights, Camera – CX Action!
A Roadmap for Improving the Customer Experience
The ROI of Customer Experience in the Auto Market
Seeing the Future Can Be Your New CX Superpower
Six Steps to Flawless NPS Implementation
SocialCX: Turn Social Media Into a Reliable and Manageable Source of CX Insights
Stop “Chasing the Score” eBook
Taking Action on Customer Feedback
Taming the Insight Kraken by Fusing Text Analytics with Data Science
Think Before You Link
The Top 9 Ways to Increase Customer Loyalty
The Top 10 Voice of Customer (VoC) Best Practices
Total Experience Design A New Model for Customer Experience
IVR for Modern CX
Spotlight Data Sheet
Unleash the Power of Prediction
Unlock the Value of CX
Visualising Big VoC Data
Salesforce Integration
Webster Bank: Turning Feedback into Profits
What Makes an Organisation a Customer Experience Leader in the Digital Age
When It Comes to Your CX Programme, Are You Planting an Annual or a Perennial?
When CX Data Flows Freely, Everyone Wins
The MaritzCX Platform
MaritzCX & Survox
Emotional Brand Engagement
Organisational CX Assessment
Linkage Analysis – Connecting Customer Experience with Business Outcomes