Take the CXEvolution Challenge
Is your CX program floundering? Unsure where to start or what to do next? Come join us for the unveiling of the CXEvolution framework in a free 45-minute webinar.
We bottled up our 40 years of performance improvement know-how with Global 50 companies and distilled it into our new CXEvolution assessment. Unlike other maturity models, our approach uses a holistic framework based on well-established organizational design principles. It isn’t an “all or none” stage model – we focus on specific areas of your organization based on empirical data. The areas we probe are:
- People: Are your hiring and training practices empowering?
- Process: What kind of processes do you have, are they documented, are they applied consistently, are they customer driven?
- Information: What kind of CX information do you have access to? Is it integrated? Is it linkage based?
- Structure: Are you a functional, market, product, matrixed, or journey-based organization? What kind of CX governance is there?
- Culture: Is there belief in CX, is your organization aligned, is their committed resources?
- Customer: Are you reacting, responding, or anticipating?
Not only can we provide an assessment of where your organization is at in its CX maturity, but we can offer detailed feedback on what to do to make it even more successful.
Join us to discover a helpful new CX framework and how to measure where your CX program stands. Attendees receive a free CXEvolution assessment.