The Customer Experience Exchange for Financial Services brings together 80 C-level and VPs/Directors of Customer Experience, Marketing and Digital Strategy from across the industry to discuss the practicalities of increasing customer retention and loyalty in this hyper competitive market.
The needs of customers are changing and will continue to evolve at an alarming rate. Customer experience is no longer the sole domain of the experience or insight teams but has increasingly moved to the marketing team and the Board level. Greater consistency of brand delivery is required for FS brands to succeed in this changed landscape. And that means embedding the customer experience in to each and every layer of the organisation every single day.
Register at http://www.customerexperienceexchangefs.com/.