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Employee Engagement

Employee satisfaction surveys help companies assess

When your employees are happy, so are your customers.

What is Employee Engagement?

Does Employee Engagement Really Make a Difference?

How do we measure employee engagement?

What can employers do to encourage engagement?

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How to Engage Your Frontline Employees in Your Customer Experience (CX) Programme

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Employee Engagement

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“Highly-engaged employees create highly-engaged customers, who buy more products, refer potential customers to a company, stay longer, and give more feedback, which, in turn, gives companies the opportunity to address issues and concerns and preserve potentially lost revenue.” – Adam Edmunds

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” – Anne M. Mulcahy

“Engaged employees stay for what they give (they like their work); disengaged employees stay for what they get (favorable job conditions, growth opportunities, job security).” – Blessing White’s The State of Employee Engagement 2008

“Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.” – Francis Hesselbein

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