MaritzCX brings real customer insight to life in CRM dashboards so every customer engagement is meaningful and delivers real commercial outcomes. MCX will drive you to stronger results, accelerate customer retention, advocacy and growth.
Connect MaritzCX to your CRM system and:
- Identify revenue at risk and sales opportunities – View VOC data in your CRM and quickly identify contracts at risk as well as the customers likely to be early adopters of new products and services
- Close the loop for at-risk accounts – Trigger cases using existing CRM workflows to escalate and alert frontline staff to discounted customers
- Deep customer insights – View all responses for a contact or account. This view of customer trends gives a sense of their ‘emotional’ state so account managers can take appropriate action.
MaritzCX – CX Is Our Business
MaritzCX lets you see, sense and act on the experiences and desires of every customer, at every touch-point, as it happens.
We increase customer retention, conversion and lifetime value by ingraining CX intelligence and action systems into the DNA of your business operations.