IS YOUR CX INFRASTRUCTURE DESIGNED TO SCALE?
Without a CX platform infrastructure that can scale and mature with you, the competition will leave you behind. Most CX providers will assure you they can scale—explaining that they’re a SaaS solution and leverage the elasticity of the cloud to scale up and down to meet your needs. It’s true that investing in a true SaaS-based solution is fundamental to the success of your CX programme. However, just because a CX offering is positioned as SaaS or cloud-based doesn’t guarantee it will be able to grow and scale to the degree you need.