IVR for Modern CX

Interactive Voice Response (IVR) is a critical component of today’s customer experience programmes. It offers a unique role in omni-channel data collection by providing the highest participation rates, easy survey access for the mobile consumer market, event driven outbound or inbound survey delivery, and the unique ability to capture both closed and open-ended qualitative voice of the customer data.

MaritzCX

MaritzCX

See why MaritzCX was named a Leader for Employee Experience Management
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