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Customer Prospects

Customer prospects, while undesirable, can provide unique insight.

“There is a big difference between a satisfied customer and a loyal customer.” – Shep Hyken

What is a Customer Prospect?

Characteristics

Winning them Back

Take Away

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The Top 9 Ways to Increase Customer Loyalty

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Customer Prospects

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“Any contact with a customer is an opportunity to identify any issues or problems that customers are experiencing and correct them.” – Michael Allenson

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